rice cracker
04-26-2004, 10:40 AM
I'm amazed by just how ricockulously inept the scheduling department at our corporate office is.
1) Policy change making the title "Scheduling Department" moot. They now no longer schedule anything. Except their cigarette breaks, of course.
2) Meeting for the policy change came after a week after a "meeting" which was basically a sales pitch for some client tracking software. No description was given for the meeting, so my boss didn't feel it was important enough to drive an hour to attend, especially after doing so recently to attend the sales pitch.
3) Policy change memo was emailed only to the loan officers, not their processors or assistants. Still ok, since I check my boss' email daily. Problem is, the email was NOT titled "Policy changes effective immediately," it was titled "The Greek Olympics!" WTF?
4) Policy change email outlined half of the policy changes. The fun parts like checking the status of paperwork so the clients can actually sign something when they get to the closing table was left out. We discover this when flustered closers call us after being rerouted three times to finally get to us.
5) The difference between "checking status" and "scheduling closing" is not explained to the receptionist, resulting in more hilarity as now clients AND their closers are calling us and freaking out, causing us to call the owner of the company and scream.
6) Any questions or concerns about the new policies and their implementation are met with outright hostility by the now misnomered "Scheduling Department."
I really fucking hate my job today. All this, and my boss decides that since it's so busy he'll just get to work remodeling his cabin (out of the office "tell them I'm in a meeting all day") and my processor, whose job I'm doing right now (in addition to my own workload) which I'm NOT trained for is out training for four weeks not for his job with us, but for a part time job.
I repeat, I really fucking hate my job today. Gotta go, the phone is ringing.
1) Policy change making the title "Scheduling Department" moot. They now no longer schedule anything. Except their cigarette breaks, of course.
2) Meeting for the policy change came after a week after a "meeting" which was basically a sales pitch for some client tracking software. No description was given for the meeting, so my boss didn't feel it was important enough to drive an hour to attend, especially after doing so recently to attend the sales pitch.
3) Policy change memo was emailed only to the loan officers, not their processors or assistants. Still ok, since I check my boss' email daily. Problem is, the email was NOT titled "Policy changes effective immediately," it was titled "The Greek Olympics!" WTF?
4) Policy change email outlined half of the policy changes. The fun parts like checking the status of paperwork so the clients can actually sign something when they get to the closing table was left out. We discover this when flustered closers call us after being rerouted three times to finally get to us.
5) The difference between "checking status" and "scheduling closing" is not explained to the receptionist, resulting in more hilarity as now clients AND their closers are calling us and freaking out, causing us to call the owner of the company and scream.
6) Any questions or concerns about the new policies and their implementation are met with outright hostility by the now misnomered "Scheduling Department."
I really fucking hate my job today. All this, and my boss decides that since it's so busy he'll just get to work remodeling his cabin (out of the office "tell them I'm in a meeting all day") and my processor, whose job I'm doing right now (in addition to my own workload) which I'm NOT trained for is out training for four weeks not for his job with us, but for a part time job.
I repeat, I really fucking hate my job today. Gotta go, the phone is ringing.